Google considers any account NOT created by an organisation a personal account, and Google does not share information about your personal accounts. Therefore, even though some school/trust members previously used school/trust email addresses with Google, there was no way for DMAT ITS to know whether your account existed, nor whether an account conflict would be created.


Additionally, Google’s system does not support automatic data migrations between personal and organisational accounts. With no way to target our communications to impacted users and no technical actions we could take to mitigate this impact, we were forced to support this issue only after you discovered your account conflict.