The ParentMail payment system we use at Durrington High School is a separate system from the one that runs the internal till system. Any transactional data is synced to ParentMail and any purchases or top-ups from ParentMail are synced back to the internal till system. We register Free School Meals using our onsite Management System as well as in our internal till system. Although transaction data, purchases, top-ups etc and synced with ParentMail, Free School Meal allocations are not. 


ParentMail will automatically detect that money is being spent and will trigger an automatic system reminder to remind you to top up if it sees your balance is low - this is because it will not know this money being spent is from a Free School Meals allowance. You can safely disregard this message/reminder, we apologise for any inconvenience.


If you have any further queries you can raise a ticket with the IT Servicedesk by emailing cashlesscatering@durring.com at any time. Once an email is received it will be automatically assigned to a member of the IT Services team who can then look into your request and/or forward it on to the correct party. You will receive any replies to this request by email.