There may be a few reasons why the audio is not playing correctly. Please check the following before contacting IT Services.

  • Your Windows sound is turned up. To do this click the audio/speaker icon in the bottom right of your screen. You may need to click the up arrow before you will see the audio/speaker icon. Double check the volume level is turned up in this slider. Please note this may look slightly different depending on what version of Windows you have on your PC.

  • Your programs audio sound is turned up. Some programs such as VLC or Windows Media Player have a separate volume control. Although the volume control is located in different places on different programs, it will usually be in the bottom taskbar of the program. Some web apps like YouTube have their own sliders too.

As of Windows 10 Microsoft has released a newer version of Windows Media Player called "Films & TV". Windows Media Player is shown on the right and the new app for Windows 10 on the left.