There may be a few reasons why the audio is not playing correctly. Check the following before contacting IT Services.

  • That your Windows sound is turned up. To do this click the audio/speaker icon in the bottom right of your screen. You may need to click the up arrow before you will see the audio/speaker icon. Double check the volume level is turned up in this slider.
  • That your programs audio sound is turned up. Some programs such as VLC or Windows Media Player have their only volume control. Although the volume control is located in different places on different programs, it will usually be in the bottom taskbar of the program.
  • Check that the audio cable is connected. This cable usually has green ends and/or is plugged into a green port on the back of your computer.
  • Check the volume on the speakers is turned up. Some speakers usually have a volume knob on one of them to control volume from the speaker.