Getting Started

Using the Service Desk 7

• Locating an asset tag
• Creating a Service Desk account
• Submitting a support request via the portal
• Submitting a support request via email
• Check the status of a service desk ticket

See all 7 articles

Getting Started 4

• Connecting to WiFi (Apple Devices)
• Reset a password
• Checking for whole school IT problems
• Connecting to WiFi (Android Devices)

Desktop Applications

Microsoft Excel 6

• Enabling the Shared Workbook feature
• Changing the cell data type
• Quick Status indicator
• Autofill cells
• Password protecting an Excel document

See all 6 articles

One Drive 4

• How to upload files to OneDrive
• Creating a file within OneDrive
• What is OneDrive?
• How to share a OneDrive item

Microsoft Word 4

• How to insert a table into Word
• How to use heading styles
• Find and replace text within Microsoft Word
• Insert WordArt

Microsoft PowerPoint 5

• Using presenter view
• Export powerpoint to video
• Change the orientation of your slides
• How to change the theme
• Adding new types of slide

Microsoft Outlook 13

• Accessing your emails online
• How to View Public Folders and add to favourites
• How to access your emails from your phone
• How to find a staff members email
• How to block junk senders in Outlook

See all 13 articles

Windows Explorer 0

Adobe Reader / Adobe Acrobat 1

• Changing the PDF icon to a PDF preview

Internet Explorer Proxy Settings 1

• Internet Explorer Proxy Settings

Windows 1

• Create a ZIP Folder

SIMS.net

Timetables 2

• How to view a rooms timetable
• How to view a students timetable

Hardware

SMART 2

• How to enable SMART Ink
• Calibrate Smartboard

Display/Projector 1

• Changing the way your projector displays

Audio 1

• Troubleshooting audio issues

Mobile Devices 7

• Setting a passcode on an iOS Device
• How to set a passcode on an Android device
• How to set a passcode for your Windows phone device
• Adding a proxy server on an android device
• Setting a proxy on an iOS Device

See all 7 articles

Telephone 2

• Dialling an external contact at Durrington High School
• Clearing a false voicemail

Printer/MFD 4

• Scanning to a USB on a Samsung CLX-6260
• Scanning to a USB on a Samsung CLX-9201
• Setting up Easy Document Creator
• Scanning on the staff room photocopier

Digital Signage 1

• Submitting requests for Digital Signage

Laptops 3

• Errors involving the proxy server.
• New offsite laptop
• New surface device

Main Hall 4

• Setup the Main Hall
• Taking down the Main Hall
• Toggle the input for the main hall
• Using the wireless microphone

IT Suites 1

• How to download files onto a micro:bit

Promethean 0

Franking Machine 1

• How to frank a item

USB 1

• Encrypt a USB Stick

Web Applications

Connect VLE 6

• Assigning positive badges to a student
• Creating a new homework task
• Creating a ConnectVLE account
• Updating an existing homework task
• Creating a new incident for duty staff

See all 6 articles

Google Apps 12

• How to access your emails online
• How to access Google Calendar
• Downloading Google apps to your phone
• How to block junk senders in Gmail
• Setting out of office messages via Gmail

See all 12 articles

Egress Switch 19

• Sending a secure email via Egress Switch
• Sending secure email from offsite
• How to track encrypted information in real-time
• How to revoke access to secure emails
• How to manage user access in real-time

See all 19 articles

Remote Access 4

• Using Desktop Remote Access
• How to remotely connect from your iOS device (Durrington High School)
• Remotely connect from a MacOS Device (Durrington High School)
• Reinstall ActiveX Components

Office 365 4

• Download Microsoft Office on home device
• Download office apps for your phone
• Block junk senders within the Outlook Web App
• How to set automatic replies on the Outlook Web App (OWA)

ParentMail 4

• Where can I see my child's recent lunch transactions?
• My child is entitled to free school meals, why have I received a reminder about their balance?
• Why am I receiving an error message advising me that I cannot purchase more than one of this item?
• How do I top up my child’s dinner money account?

IRIS Connect 4

• Viewing a live IRIS session
• Creating an IRIS Connect reflection
• Setting up the IRIS Discovery Kit
• Viewing a past IRIS Connect session

Social Media 5

• Securing a Facebook Profile
• Facebook privacy check up on an IPhone
• Securing an Instagram account
• Securing a Twitter account
• Disable tweet location on Twitter