Getting Started

All about IT Services & Getting Started 8

• Locating an asset tag
• Creating a Service Desk account
• Submitting a support request via the portal
• Submitting a support request via email
• Checking for whole school IT problems

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Desktop Applications

Microsoft Office 3

• Enabling the Shared Workbook feature in Excel
• Using presenter view in PowerPoint
• Password protecting an Excel document

One Drive 2

• How to upload files to OneDrive
• Creating a shared file within OneDrive

SIMS 2

• How to view a rooms timetable
• How to view a students timetable

Microsoft Outlook 10

• Use Outlook on your iPhone or iPad
• How to find a staff members email in Outlook
• How to block junk senders in Outlook
• Setting automatic out of office replies via Outlook
• Adding to Safe Senders List in Outlook

See all 10 articles

Adobe Reader / Adobe Acrobat 1

• Changing the PDF icon to a PDF preview

Windows 2

• Create a ZIP Folder
• Tray Status Configuration

Hardware

SMART 3

• Enable SMART Ink
• Calibrate a SMARTboard using the Pen Tray
• Calibrate a SMARTboard using SMART Settings

Audio 1

• Troubleshooting audio issues

Mobile Devices 4

• Using the DHS WiFi on a iPhone or iPad
• Setting a passcode on an iOS Device
• Setting a passcode on an Android Device
• Setting up a new iPad

Telephones 3

• Dial an external contact
• Clearing a false voicemail
• Record your voicemail message

Printers 5

• Scanning to a USB on a Samsung CLX-6260
• Scanning to a USB on a Samsung MFD
• Setting up Easy Document Creator
• Scanning using the Staff Room Photocopier
• Using the Staff Room shredder

Digital Signage 1

• Submitting requests for Digital Signage

Laptops 2

• New offsite laptop
• New surface device

Main Hall 4

• Turn the sound and video on
• Turn the sound and video off
• Change the video input
• Use the wireless microphone

Promethean 1

• Calibrate your Promethean board

Franking Machine 1

• Frank a item

Web Applications

Connect VLE 5

• Assigning positive badges to a student
• Creating a new homework task
• Creating a ConnectVLE account
• Updating an existing homework task
• Removing a badge from a student

Google Apps 6

• How to access your emails online
• How to access your calendar online
• How to block junk senders in Gmail
• Setting out of office messages via Gmail
• Using Outlook with a Gmail account

See all 6 articles

Egress Switch 19

• Sending a secure email via Egress Switch
• Sending secure email from offsite
• How to track encrypted information in real-time
• How to revoke access to secure emails
• How to manage user access in real-time

See all 19 articles

Remote Access 5

• Using Remote Access at Durrington High
• Using Remote Access from a iPad or iPhone
• Using Remote Access on a Mac
• Reinstall ActiveX Components
• Using Remote Access at Laurels Primary

Office 365 8

• Download Microsoft Office on home device
• Access your emails online
• Download Office apps for your phone
• Block senders within the Outlook Web App
• How to set automatic replies on the Outlook Web App (OWA)

See all 8 articles

ParentMail 4

• Where can I see my child's recent lunch transactions?
• My child is entitled to free school meals, why have I received a reminder about their balance?
• Why am I receiving an error message advising me that I cannot purchase more than one of this item?
• How do I top up my child’s dinner money account?

IRIS Connect 4

• Viewing a live IRIS session
• Creating an IRIS Connect reflection
• Setting up the IRIS Discovery Kit
• Viewing a past IRIS Connect session

Social Media 5

• Securing a Facebook Profile
• Facebook privacy check up on an IPhone
• Securing an Instagram account
• Securing a Twitter account
• Disable tweet location on Twitter