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Knowledge base
Getting Started
Using the Service Desk
7
Locating an asset tag
Creating a Service Desk account
Submitting a support request via the portal
Submitting a support request via email
Check the status of a service desk ticket
See all 7 articles
Getting Started
4
Connecting to WiFi (Apple Devices)
Reset a password
Checking for whole school IT problems
Connecting to WiFi (Android Devices)
Desktop Applications
Microsoft Excel
5
Enabling the Shared Workbook feature
Changing the cell data type
Quick Status indicator
Autofill cells
Password protecting an Excel document
One Drive
4
How to upload files to OneDrive
Creating a file within OneDrive
What is OneDrive?
How to share a OneDrive item
Microsoft Word
4
How to insert a table into Word
How to use heading styles
Find and replace text within Microsoft Word
Insert WordArt
Microsoft PowerPoint
5
Using presenter view
Export powerpoint to video
Change the orientation of your slides
How to change the theme
Adding new types of slide
Microsoft Outlook
9
Accessing your emails online
How to View Public Folders and add to favourites
How to access your emails from your phone
How to find a staff members email
How to block junk senders in Outlook
See all 9 articles
Windows Explorer
0
Adobe Reader / Adobe Acrobat
1
Changing the PDF icon to a PDF preview
Internet Explorer Proxy Settings
1
Internet Explorer Proxy Settings
SIMS.net
Timetables
2
How to view a rooms timetable
How to view a students timetable
Hardware
SMART
2
How to enable SMART Ink
Calibrate Smartboard
Display/Projector
1
Changing the way your projector displays
Audio
1
Troubleshooting audio issues
Mobile Devices
5
Setting a passcode on an iOS Device
How to set a passcode on an Android device
How to set a passcode for your Windows phone device
Adding a proxy server on an android device
Setting a proxy on an iOS Device
Telephone
2
Dialling an external contact at Durrington High School
Clearing a false voicemail
Printer/MFD
2
Scanning to a USB on a Samsung CLX-6260
Scanning to a USB on a Samsung CLX-9201
Digital Signage
1
Submitting requests for Digital Signage
Laptops
1
Errors involving the proxy server.
Main Hall
2
Setting up the Main Hall
Taking down the Main Hall
Web Applications
Connect VLE
6
Assigning positive badges to a student
Creating a new homework task
Creating a ConnectVLE account
Updating an existing homework task
Creating a new incident for duty staff
See all 6 articles
Google Apps
8
How to access your emails online
How to access Google Calendar
Downloading Google apps to your phone
How to block junk senders in Gmail
Setting out of office messages via Gmail
See all 8 articles
Egress Switch
3
Setting up Egress Switch
Sending a secure email via Egress Switch
Sending secure email from offsite
Remote Access
3
Using Desktop Remote Access
How to remotely connect from your iOS device (Durrington High School)
Remotely connect from a MacOS Device (Durrington High School)
Office 365
4
Download Microsoft Office on home device
Download office apps for your phone
Block junk senders within the Outlook Web App
How to set automatic replies on the Outlook Web App (OWA)
ParentMail
4
Where can I see my child's recent lunch transactions?
My child is entitled to free school meals, why have I received a reminder about their balance?
Why am I receiving an error message advising me that I cannot purchase more than one of this item?
How do I top up my child’s dinner money account?
IRIS Connect
4
Viewing a live IRIS session
Creating an IRIS Connect reflection
Setting up the IRIS Discovery Kit
Viewing a past IRIS Connect session